Reference

Terms That Govern Your Account on mostpaly

Access to mostpaly and its casino lobby depends on your local law and whether your region is eligible — read these terms before you open an account.

Account EligibilityJurisdiction ConditionsWallet PolicyDispute ProcessPolicy Updates
mostpaly Terms That Govern Your Account on mostpaly
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over a transaction, or a request to close your account and retrieve your balance, reach out through one of the channels below. For account-specific issues — including wallet verification holds on bKash, Nagad, or Rocket withdrawals — live chat gets you to the right team fastest. Email is the right path for formal written requests.

Live Chat Open the chat widget from any page in the lobby. For legal queries, select 'Account and Policy' from the topic menu so your message routes to the right team.
Email Support Send formal requests — account closure, data queries, dispute submissions — to our support address. Include your registered account name and the wallet type you use.
Help Centre Our help centre carries written answers to common policy questions, including wallet verification steps and the account closure process.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Security on mostpaly runs through your account at every step — from the OTP sent to your registered mobile number at login, to the wallet-name check that runs before every withdrawal. We do not store your bKash, Nagad, or Rocket PIN; payment authentication happens inside your own wallet app. Account data is held only as long as necessary for legal and operational purposes, and you can request a summary of what we hold by contacting support.

Login Verification

Every login triggers an OTP to your registered mobile number. If you did not initiate the login, use the lock-account option in settings immediately.

Data Retention

We keep account and transaction records for the period required by applicable law. You can request details of what is held and ask for corrections through our support email.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the footer of any page.

Wallet Security

Your bKash, Nagad, or Rocket credentials never pass through our servers. All payment authentication is handled end-to-end inside your wallet provider's app.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data rights, and how our policies work in practice.

Access depends on your local law and whether your specific region is eligible. Check the legal position in your area before opening an account — we cannot confirm eligibility on your behalf.

The name on your bKash, Nagad, or Rocket account must match your registered mostpaly name. Mismatches trigger a manual review that holds your withdrawal until identity is confirmed.

Email our support team with your registered account name and a clear data-access request. We will respond with the information we hold within the timeframe required by applicable policy.

Submit a closure request through live chat or email before the account is deactivated. Any remaining balance is returned to the wallet — bKash, Nagad, or Rocket — linked to your account after identity verification.

We post the updated terms here with a new effective date. If you continue using the platform after that date, you are accepting the revised terms. Close your account before the date if you do not agree.

Start with live chat and select 'Account and Policy' as the topic. For formal written disputes, email support with your transaction reference, wallet type, and a description of the issue.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.