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How mostpaly Handles Your Personal Data

When you open an account with us, we collect only what we need to run your account, process payments through bKash, Nagad and Rocket, and keep your access secure.

Account data onlybKash, Nagad, Rocket payment contextYour right to request deletionNo data sold to third partiesContact us to update your record
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mostpaly How mostpaly Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Data protection at mostpaly is built around four practical commitments: keeping your account secure, handling payment data with care, being clear about cookies, and giving you a straightforward path to manage what we hold. These are not abstract promises — each one maps to a real process inside the platform that you can act on through your account or via support.

Account Security Your login is protected by OTP verification sent to your registered number. We never store your raw password, and any suspicious login attempt triggers an access flag on your account.
Payment Data Care We store only the reference identifiers for bKash, Nagad and Rocket transactions — enough to match a deposit or withdrawal, never the full wallet credentials you enter in your mobile app.
Cookie Use We use session cookies to keep you logged in and functional cookies to remember your language setting. We do not use tracking cookies to build profiles or share browsing data with ad networks.
Retention and Deletion Records are held only as long as needed for account operation or legal obligation. Once the retention period ends, we delete the data. You can request early deletion by contacting support.
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of the data we hold, ask us to correct something, or have a record deleted, reach out through the channels below. We aim to respond to data-related requests within a reasonable period. For wallet-linked queries — for example, if you believe a bKash or Nagad identifier was recorded incorrectly — include your account email so we can locate the right record quickly.

Team online

Live Chat

Open the chat widget on any page while logged in. Mention your account email and describe the data request clearly so we can handle it without back-and-forth.

Email Support

Send your privacy request to our support address. Include your registered email, the nature of the request and, if relevant, the payment method involved — bKash, Nagad or Rocket.

Account Settings

Some data corrections — like your phone number or preferred contact detail — can be updated directly inside your account settings without contacting support at all.

Common Questions About Your Privacy at mostpaly

These are the questions we hear most often about how your data is handled. If something here does not answer your specific situation, reach out via live chat or email and we will look into it directly.

We collect your name, email, phone number and the wallet identifiers you use for bKash, Nagad or Rocket deposits. Device data like IP address is logged for security purposes only.

We store the transaction reference and account number used to match your payment — not your bKash PIN or Nagad authentication credentials. Those stay entirely within your own mobile wallet app.

Yes. Send a request through live chat or email with your registered account email. We will compile what we hold and share it with you within a reasonable timeframe.

Contact our support team via live chat or the support email address. Once we confirm your identity, we will delete your personal record subject to any legal retention obligations that apply.

We do not sell your data. We share only what is strictly required — for example, payment verification with the relevant wallet provider — and never for advertising or unrelated commercial purposes.

Applicability depends on your local law and eligible regions. We encourage you to review whether accessing this platform is permitted under the laws that apply where you are located in Bangladesh.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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