Reference

What You Agree to When You Use mostpaly

These terms set out how your account works on mostpaly — what we expect from you, what you can expect from us, and how payments through bKash, Nagad, and Rocket fit into the picture.

Applies to all account activityCovers bKash, Nagad, Rocket transactionsEligibility depends on local lawBangladesh-region access conditions apply

Explore Lobby Read FAQ

REACH OUR TEAM

Where to Send Your Terms Questions

If a clause is unclear or you want to flag something about your account terms, our team is available through three channels. We aim to respond to email queries within one business day and to resolve live chat questions during the session.

Live Chat Open the chat widget from any page on mostpaly. Raise your terms question directly and our team will walk through the relevant clause with you in the same session.

Email Support Send your query to our support address from the email linked to your account. Include your account ID so we can pull your registration details and respond accurately.

Account Inbox Policy update notices and account-specific terms alerts land in your mostpaly inbox. Check it after any login if you have a pending notice flagged on your dashboard.

HOW WE HANDLE THIS

Account Security and Policy Commitments

We keep your account data and wallet details under strict access controls. Your bKash, Nagad, and Rocket transaction records are stored securely and only accessed when processing a withdrawal, investigating a dispute, or responding to a verified account query. Here is how we handle the four areas that matter most to you.

Wallet Verification

Every withdrawal is matched against your registered bKash, Nagad, or Rocket number. If the number has changed, you must update it in account settings before requesting a payout.

Account Security

Login is protected by OTP sent to your registered mobile number. We never ask for your PIN via chat or email. If you receive such a request, report it immediately through live chat.

Data Retention

We retain your account records for as long as your account is active and for the period required under applicable law. You can request a summary of your stored data by contacting support.

Dispute Resolution

If you dispute a transaction or a terms decision, raise it within 30 days via email with your account ID and transaction reference. We review and respond before any closure action is taken.

How These Terms Apply to Your Use

mostpaly Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you confirm that you have read these terms and that you meet the eligibility conditions for your region. These terms govern everything from how you deposit funds using bKash, Nagad, or Rocket, to how withdrawals are processed and verified

1
against your registered wallet. We do not accept deposits from wallets that are not registered in your own name — the wallet name must match your account details exactly. If there is a mismatch, we will hold the transaction and contact you through your registered support
2
channel before processing it. Any account activity that violates these terms — including use from a restricted region, use of another person's payment details, or attempts to exploit platform errors — may result in account suspension and recovery of affected funds. We may update these terms
3
at any time. When we do, we will notify you via your account inbox before the changes take effect. Continued use after that notice counts as acceptance. If you have questions about a specific clause, reach out through live chat or email before you act —
4
we would rather clarify than close an account. Your use of the platform is always subject to applicable local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about account terms, wallet rules, and what happens when something goes wrong. If your question is not here, live chat is the quickest path to a direct answer.

Access and eligibility always depend on your local law and the regions where our services are permitted. We recommend checking local regulations before opening or continuing to use your account.

You need to update your registered wallet number in account settings before making a withdrawal. Sending funds to an old or unregistered bKash number will cause a hold, not an automatic release.

No. Deposits must come from a wallet registered in your own name. Transactions from third-party Nagad or Rocket accounts violate these terms and may result in account suspension.

We post a notice to your account inbox before any change takes effect. Log in and check your inbox after receiving a notification. Continuing to use the account after that notice counts as acceptance.

Email our support team within 30 days of the transaction. Include your account ID and the transaction reference number. We review all disputes before taking any account action.

Yes. Contact support via live chat or email with your account ID and we will prepare a summary of the data we hold against your account, in line with applicable law.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoTeen Patti NightFire InfobKash Balance Add InfoPrivacy Policy

What You Agree to When You Use mostpaly

Where to Send Your Terms Questions

Account Security and Policy Commitments

Wallet Verification

Account Security

Data Retention

Dispute Resolution

Common Questions About These Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 What happens if my bKash number changes after I register?

03 Can I use someone else's Nagad or Rocket account to deposit?

04 How will I know if the terms have been updated?

05 How do I raise a dispute about a transaction under these terms?

06 Can I request a copy of my account data under these terms?

Terms & Conditions

Related pages

Related pages